Privacy Policy

Your privacy matters to us. At No13 Lifestyle & Interiors, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about visitors to our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

We may update this policy from time to time, so please check this page occasionally to ensure you're happy with any changes. By using our website, you’re agreeing to be bound by this policy.

If you have any questions about this policy or our privacy practices, please email us at  or write to:

No13 Lifestyle & Interiors
13 Main Street
Cosby
Leicestershire
LE9 1UW

How do we collect information from you?

We collect information when you interact with our website—for example, when you place an order, sign up to our newsletter, or contact us about our products and services.

What type of information is collected?

The personal information we may collect includes your name, email address, postal address, IP address, and details about how you interact with our website. If you make a purchase, your payment information is processed securely by our third-party payment providers (e.g. PayPal or Stripe). We do not store your card details.

How do we use your information?

We may use your information to:

• Process your orders

• Respond to enquiries or customer service requests

• Notify you of product updates or changes

• Send you newsletters and promotions (only if you’ve opted in)

• Improve our website and services based on usage patterns

We only retain your information for as long as necessary to carry out these activities.

Who has access to your information?

We do not sell or rent your information to third parties.

We may pass your details to trusted third-party service providers working on our behalf, such as marketing platforms or couriers. These providers are only given access to the information required to perform their services and are obligated to keep your data secure.

Email Marketing Providers

We use Mailchimp to send newsletters and promotional emails. Your email address will remain within their database for as long as we use their service or until you unsubscribe. You can unsubscribe at any time using the link in our emails or by contacting us directly.

Payments and Security

When you place an order through our website, payments are handled securely by PayPal or Stripe. These services specialise in processing transactions safely and securely. If you have any concerns about this, please don’t hesitate to contact us.

Your Choices

You can choose whether or not to receive marketing emails from us. If you no longer wish to hear from us, you can unsubscribe at any time or update your preferences by contacting us at info@no13lifestyle.co.uk.

Access and Update Your Information

If your details change or you believe the information we hold is inaccurate or outdated, please email us. We're happy to update or correct your information at any time.

Security of Your Information

We take appropriate steps to protect the personal data you share with us. While we strive to keep your information secure, no data transmission over the internet can be guaranteed as 100% secure. You share information with us at your own risk.

If you have created a password for your account, please keep it confidential. We recommend not sharing your password with anyone.

Profiling

We may use your information to better understand your preferences and tailor our communications accordingly, but we never use automated decision-making.

Use of Cookies

Like many websites, we use cookies to enhance your browsing experience. Cookies are small data files stored on your computer that help our site remember your preferences and improve functionality. They do not identify you personally.

You can disable cookies in your browser settings, though doing so may affect how our website functions.

Links to Other Websites

Our website may contain links to other websites. This privacy policy applies only to our site. We recommend you review the privacy policies of any third-party sites you visit, as we cannot accept responsibility for their practices.

Children Under 16

We are committed to protecting the privacy of children. If you are aged 16 or under, please get your parent or guardian’s permission before providing any personal information to us.

Review of This Policy

We keep this privacy policy under regular review.
Last updated: March 2025